ONRAPP
ONR delivers a true all-in-one solution for communities and management companies looking to elevate the community living and working experience of Owners, Residents, Property Managers, and Board Members.
ONR is the only platform specifically designed to meet the needs of modern communities and their members. Empowering managers and harnessing cutting-edge technology and the power of the community to streamline processes, and increase productivity. Delighting Owners, Residents, and Boards.
My Role: UXUI Designer
The team: 2 Designers and 4 developers
Framework: 1 Year
Tools: Adobe XD
Problem
Community management relied on outdated, fragmented systems that created inefficiencies across operations and communication. Property managers and board members faced time-consuming manual processes, limited transparency, and disconnected tools—resulting in frequent resident complaints, operational bottlenecks, and increased costs.
Solution
ONR was designed and built from the ground up as an integrated web and mobile platform to centralize and simplify community management. The experience is grounded in clarity, usability, and accessibility—connecting property managers, board members, residents, and stakeholders within a single, cohesive system.
The platform streamlines core workflows such as communication, administration, and daily operations through a modern, intuitive interface that reduces complexity and improves efficiency. By aligning user needs with business objectives, ONR redefines how communities are managed and experienced.
Impact
The implementation of ONR delivered measurable improvements across both user experience and operational performance:
Today, ONR is trusted by hundreds of community associations as a core platform for managing operations, improving communication, and building stronger, more connected communities.
ONR PLATFORM | Design Framework
To ensure clarity, efficiency, and consistency throughout the project, we implemented a structured design framework grounded in the Design Thinking methodology. This approach allowed us to navigate complexity with a clear system, enabling more effective decision-making and alignment across teams.
We applied this framework across both the web and mobile experience, using it as a foundation to understand user needs, define opportunities, and deliver a cohesive, scalable product.
EMPATHIZE | Understanding the Ecosystem
We began by analyzing the full community management landscape, identifying the needs of property managers, residents, and board members. This phase focused on uncovering pain points within existing systems, particularly around communication, usability, and operational inefficiencies.
DEFINE | Framing the Challenge
Insights from research were translated into clear problem statements. The core challenge was to simplify a complex, multi-user system while maintaining functionality and improving accessibility across both web and mobile platforms.
The design direction was defined around three principles:
Clarity – making information easy to access and understand
Efficiency – reducing steps and friction in key workflows
Consistency – creating a unified experience across web and mobile
Assumptions
PERSONAS
1. Property Manager | “Efficiency-Driven Operator”
2. Resident | “Convenience-Oriented User”
3. Board Member | “Oversight & Decision Maker”
User Journey Map
IDEATE | Exploring Scalable Solutions
The ONR platform was designed and built from scratch with a clear objective: to create a scalable system that combines operational efficiency with a refined, contemporary user experience. We explored multiple approaches to structure intuitive navigation, streamline workflows, and deliver a more engaging and cohesive interface across web and mobile.
This included:
Brainstorming simplified user flows
Exploring different layout structures and navigation models
Defining scalable patterns for repeated interactions
PROTOTYPE | Bringing Concepts to Life
Design solutions were translated into wireframes and interactive prototypes, allowing us to visualize the experience and test key interactions early in the process. This ensured alignment before moving into final design execution.
Prototypes focused on:
Simplifying navigation and task completion
Testing hierarchy and content organization
Ensuring responsiveness across web and mobile
TEST & REFINE | Iterative Improvement
Through continuous iteration, we refined both structure and visual design to enhance usability and clarity. Feedback loops allowed us to validate decisions and ensure the platform aligned with user expectations and real-world use cases.
DELIVER | A Cohesive Digital Experience
The final outcome is a unified web and mobile platform that simplifies operations, improves communication, and enhances user engagement. By applying a structured design framework, we were able to create a scalable system that supports both current needs and future growth.
ANIMAL REGISTRY
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EMOTIONAL SUPPORT REGISTRY
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