ONRAPP

ONR delivers a true all-in-one solution for communities and management companies looking to elevate the community living and working experience of Owners, Residents, Property Managers, and Board Members.

ONR is the only platform specifically designed to meet the needs of modern communities and their members. Empowering managers and harnessing cutting-edge technology and the power of the community to streamline processes, and increase productivity. Delighting Owners, Residents, and Boards.

My Role: UXUI Designer

The team: 2 Designers and 4 developers

Framework: 1 Year

Tools: Adobe XD

Problem

Community management relied on outdated, fragmented systems that created inefficiencies across operations and communication. Property managers and board members faced time-consuming manual processes, limited transparency, and disconnected tools—resulting in frequent resident complaints, operational bottlenecks, and increased costs.

Solution

ONR was designed and built from the ground up as an integrated web and mobile platform to centralize and simplify community management. The experience is grounded in clarity, usability, and accessibility—connecting property managers, board members, residents, and stakeholders within a single, cohesive system.

The platform streamlines core workflows such as communication, administration, and daily operations through a modern, intuitive interface that reduces complexity and improves efficiency. By aligning user needs with business objectives, ONR redefines how communities are managed and experienced.

Impact

The implementation of ONR delivered measurable improvements across both user experience and operational performance:

Today, ONR is trusted by hundreds of community associations as a core platform for managing operations, improving communication, and building stronger, more connected communities.

ONR PLATFORM | Design Framework

To ensure clarity, efficiency, and consistency throughout the project, we implemented a structured design framework grounded in the Design Thinking methodology. This approach allowed us to navigate complexity with a clear system, enabling more effective decision-making and alignment across teams.

We applied this framework across both the web and mobile experience, using it as a foundation to understand user needs, define opportunities, and deliver a cohesive, scalable product.

We began by analyzing the full community management landscape, identifying the needs of property managers, residents, and board members. This phase focused on uncovering pain points within existing systems, particularly around communication, usability, and operational inefficiencies.

DEFINE | Framing the Challenge

Insights from research were translated into clear problem statements. The core challenge was to simplify a complex, multi-user system while maintaining functionality and improving accessibility across both web and mobile platforms.

The design direction was defined around three principles:

• Clarity – making information easy to access and understand

• Efficiency – reducing steps and friction in key workflows

• Consistency – creating a unified experience across web and mobile

Assumptions

PERSONAS

1. Property Manager | “Efficiency-Driven Operator”

2. Resident | “Convenience-Oriented User”

3. Board Member | “Oversight & Decision Maker”

User Journey Map

IDEATE | Exploring Scalable Solutions

The ONR platform was designed and built from scratch with a clear objective: to create a scalable system that combines operational efficiency with a refined, contemporary user experience. We explored multiple approaches to structure intuitive navigation, streamline workflows, and deliver a more engaging and cohesive interface across web and mobile.

This included:

• Brainstorming simplified user flows

• Exploring different layout structures and navigation models

• Defining scalable patterns for repeated interactions

PROTOTYPE | Bringing Concepts to Life

Design solutions were translated into wireframes and interactive prototypes, allowing us to visualize the experience and test key interactions early in the process. This ensured alignment before moving into final design execution.

Prototypes focused on:

• Simplifying navigation and task completion

• Testing hierarchy and content organization

• Ensuring responsiveness across web and mobile

TEST & REFINE | Iterative Improvement

Through continuous iteration, we refined both structure and visual design to enhance usability and clarity. Feedback loops allowed us to validate decisions and ensure the platform aligned with user expectations and real-world use cases.

The final outcome is a unified web and mobile platform that simplifies operations, improves communication, and enhances user engagement. By applying a structured design framework, we were able to create a scalable system that supports both current needs and future growth.

DELIVER | A Cohesive Digital Experience

ANIMAL REGISTRY

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EMOTIONAL SUPPORT REGISTRY

SERVICE ANIMAL

LIVE STOCK

LOUNGE

PACKAGE RECEIVING | WEB

Package Log is a core operational feature within the platform that enables seamless communication between tenants and staff regarding outgoing packages from the condominium. The flow was designed to create a transparent, trackable, and user-friendly package management experience while reducing friction in the check-in process.

Users enter the experience through the landing page and authenticate via login to access the system securely. From there, the primary CTA, “Check-In Package,” guides users into an intuitive workflow where they can quickly register outgoing packages by completing all required fields in a streamlined and easy-to-navigate interface.

The UX/UI approach focused on:

• Clear information architecture

• Simple user flows

• Fast task completion

• Intuitive form interactions

• Visibility of package status and tracking

• Efficient communication between tenants and condominium staff

The overall experience was designed to ensure usability, operational clarity, and real-time accountability for every package leaving the property.

NO TASK AVAILABLE

TASK COMPLETED

PACKAGE LOGGED

PACKAGE LOG

The user enters the experience through the desktop web application landing page, where the initial interface introduces the Package Log feature and provides clear navigation into the workflow. From the landing page, the user selects the primary CTA, “Check-In Package,” which initiates the package registration flow.

The interaction was designed following UX/UI best practices focused on intuitive navigation, reduced cognitive load, and streamlined task completion. The check-in experience guides users through a structured and user-friendly form flow, allowing tenants and staff to efficiently input required package information while maintaining visibility, tracking, and communication throughout the process.

After initiating the “Check-In Package” flow, the user is redirected to a centralized dashboard interface displaying all active and completed service requests associated with the tenant’s condominium unit. The dashboard provides clear visibility into task status, request history, and staff activity, allowing both tenants and building staff to efficiently track operational workflows in real time.

The interface was designed with a strong focus on usability and information hierarchy, enabling users to quickly identify pending actions, completed requests, and package-related updates through an organized and intuitive task management experience.